Refund policy

Returns & Refund Policy

At STRDY, every item is made to order specifically for you. Because of this, we are unable to accept returns or exchanges for incorrect sizing or change of mind.

Please read our policy below before placing your order.

Returns

As all products are custom made to order, we do not accept returns for:

• Change of mind
• Incorrect size ordered
• Colour preference
• Accidental orders

Please check our size guides carefully before purchasing.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

When contacting us, please include:

• Your order number
• A description of the issue
• Clear photos showing the damage or fault

Once reviewed, we’ll arrange a replacement or refund where appropriate at no additional cost.

Refunds

Refunds are only issued if:

• Your item arrives damaged or defective.
• You receive the wrong product.
• Your order is lost in transit and cannot be located.

Approved refunds will be processed back to your original payment method. Please allow 5–10 business days for your bank or payment provider to complete the refund.

Exchanges

We only replace items that are defective, damaged, or incorrect.

Unfortunately, we cannot offer exchanges for different sizes or colours after an order has been placed.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Once production has started, we are unable to make changes or cancel your order.

Contact Us

If you have any questions about your order or this policy, please contact our customer support team and we’ll be happy to assist you.

Thank you for choosing STRDY.

contact@strdyfit.com for any questions 

Develop in Discipline.